AV support technician

Location:

• Austin – 7171 Southwest Parkway, Austin, Texas 78735
• San Jose – 2100 Logic Drive, San Jose, California 95124
• Santa Clara – 2485 Augustine Dr, Santa Clara, California 95954

Experience – 3 – 5 years

Shift time – 2:00 PM to 10:00 PM (local time)

• Operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.
• Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests.
• Basic understanding of networking and network protocols
• Working knowledge of video infrastructure and endpoint equipment such as Cisco CUCM, Cisco TMS, Cisco Expressways, Cisco Endpoints, Poly DMA, DMA Edge, RMX, RPRM, Workflow Server, Pexip CVI, Microsoft Teams Rooms, and Poly Endpoints, Zoom video conferencing.
• Troubleshoot and resolve video conferencing and event service incidents, including RMA’s, and hardware/software issues.
• Process service requests within the Video and Event Services area.
• Experience with Zoom Meetings and Webinar, Teams Meetings and Teams Live, Cisco WebEx Meetings and Webinar, and other industry-standard meeting platforms.
• Schedule, setup, and disconnect video conferences for internal and external meetings.
• Work with 3rd party vendors to troubleshoot issues and perform root cause analysis.
• Adhering to SLAs and maintain maximum uptime for the video conferencing environment and event services.
• Conduct equipment audits including c-suite spaces.
• Follow defined processes and ensure that the processes are adhered to by the team.
• Advanced technical knowledge of how-to setup, install, troubleshoot connections for audio visual equipment including cameras, microphones, projectors, touchscreens, and monitors.
• Must be a self-starter with the ability to work independently and as part of a team. Will be working second shift.

Job Type: Contract

Pay: $20.63 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• Life insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: On the road